Product Care

SOLID WOOD

Solid wood is a natural product and, as a natural product, no two boards are exactly the same
Wood grain, natural colouring and natural markings all add to the character of a solid wood piece
Products made with ambrosia maple will have natural holes scattered across the top of the wood surface. As these are natural holes, their location and quantities will vary from piece to piece. These holes can appear as small dots or as lines in the surface. We cannot request the amount of holes or their locations.

If you choose a rustic or distressed finish such as mill-sawn (rough cut), every board is natural and no two tables will be exactly the same. We cannot choose how many saw marks there will be or the shape of the cuts. On rustic finishes, small gouges, indentations, surface cracks, open grain (which feels rougher to the touch) and undulations in the surface will be present on your table, adding character and distinction to each piece.
Stain colour can vary slightly from product to product and because it is applied on natural wood, it can have variation even on a single item because the wood grain contains various colours.

Fabric dye lots can vary from the samples in store
Fabric pilling is natural for all fabrics, even high quality fabrics, and is caused when fibres come loose from friction. Some fabrics have more pilling than others. You can remove fabric pilling with a fabric shaver.
Foam seats will always feel firmer upon delivery. They will break in during the first few weeks after delivery with use

Flipping and alternating your seat and back cushions regularly is recommended and will help keep them looking fresh
Fluffing back cushions like you fluff your toss pillows from time to time is also recommended
If you have purchased upholstery with feathers, you will see feathers poke through from time to time just as you would with a feather duvet or jacket • If you have feather wrapped seat cushions, it is also recommended that you flip and fluff them to keep them looking fresh.
It is recommended that you vacuum your upholstery regularly only using an upholstery specific vacuum and that you spot clean and steam clean as needed.

Top grain leather is a natural product and as such will have natural variation
Leather colour can vary from the samples or product on display
Leather grain can varyIf you choose a distressed leather, please note that you may see scarring, stretch marks or other markings which add to the leathers character

Leather naturally lightens and will lighten faster when in direct light
Leather will dry out if not properly cared for
It is recommended that you regularly wipe leather clean with a mildly damp cloth
It is recommended that you clean and moisturize your leather, use a leather cleaner and moisturizer at least twice per year and more frequently when in direct light or in a dry setting such as near a vent